Fundamentals of Work Management training course is a two-day interactive course which is built from 17+ years of practical implementation and improvement of work management for numerous organisations, across many industries throughout Australia and Internationally.
The Fundamentals of Work Management training course is delivered to the assist maintainers, operators, supply officers, engineers and other stakeholders to understand work associated with the day-to-day care of physical assets.
Work management covers the process of:
Planning and scheduling;
The safe execution of work; and
The close out and feedback on what was done.
KPIs and performance reporting.
This course will assist individuals who wish to be more valuable to both their employers and their colleagues in the work place. The course presents a detailed view of the roles of stake holders and how they combine with each other in a team approach to ensuring the right work at the right time on assets.
Advice is provided to allow refinement of the course material to a specific role in the participant’s work place.
WORK MANAGEMENT TRAINING COURSE GOALS
The goals for the attendees of Fundamentals of Work Management training course are:
Understand the maintenance work management business process – specifically as it relates to different key stakeholders such as planners, schedulers, supervisors, supply officers, operators, senior trades and engineers;
Understand the gap between the participants’ work management practices and what constitutes sound performance which is effective in delivering asset performance and efficient in the use of resources and investment; and
Identify ideas and methods which the participants can take back to their work place to drive an immediate improvement to the benefit of all stakeholders.
WORK MANAGEMENT TRAINING COURSE LEARNING OBJECTIVES
The learning objectives for the Fundamentals of Work Management course are:
Understand the terms and concepts of modern work management practices;
Recognise important steps in the management of each key work flow process;
Establish and work to policy, strategy, standards and so forth which define and ensure discipline in work management;
Understand the roles and responsibilities of key stakeholders in the delivery of work;
Use modern information systems to manage work and report on the risk in the assets; and
Assess work management performance and act on results in a continuous improvement process.
WORK MANAGEMENT TRAINING COURSE EXPECTATIONS
The participant is expected to:
Engage with their supervisor before coming to the course in order to determine where the most value in their specific business can be found from the learning experience;
Have an open mind to appreciate new concepts and challenge long held beliefs specific in their work place;
Critically test the material presented in the course in terms of relevance and applicability to their own situation;
Work hard to find opportunities for improvement to take back to their own work place;
Deliver improvement back in the work place by applying and testing the concepts taught in this course; and
Be positive and work with other participants in a collaborative learning experience.
This is a serious investment of time and funds and provides a rare opportunity to allow the participant to think through these concepts and seek out an improved way of undertaking their job.
WORK MANAGEMENT TRAINING COURSE LEARNING MATERIALS
Materials provided for this course include:
Pre-course questionnaire which will allow some tailoring of the delivery to the participants’ backgrounds and specific needs;
Comprehensive reference manual and explanatory slides; and
Interactive team sessions leading to material developed by the participants, which is documented and provided back as a course report.
The course report should assist individuals focus on priority improvements which they can take back to the work place.
The pre-course questionnaire is designed for the participant to discuss with their supervisor so that they come to the course prepared to address specific day-to-day issues and find solutions they can apply back in their own workplace.
The reference manual will provide a long-term benefit as a source of practical advice covering all aspects of work management.
Work Management Training Course Outline
The learning modules for the course are shown below.
Work Management and the Business Imperatives
Business objectives and the maintenance strategy
Annual and monthly budget controls
Work flow – defining all of the processes
Performance measurement and continuous improvement
Nature of work and what initiates it
Specify new work and user priorities
Approval of work – technical and commercial approval
Back log and risk reporting
Initial Estimation and the Forward Log
Scoping: Interface between the Supervisor and the Planner
Detailed Planning and using the Work Management System
Specifying materials, resources, tools etc
Requirements of a Work Order
Maintenance Scheduling and Dispatch
Forecasting and committing the PM schedule
Using the Forward Log and resource balancing
Handling work not done
Standard meetings and work dispatch
Maintenance Work Execution
Coordinating work and work site access
Monitoring the work site and technical support to the team
Handling urgent and emergency work
Work order close out
Supply management processes
Catalogue and inventory
Goods issues and returns
Transition from Breakdown Maintenance
Establishing the plant listing
Performance Assessment and Measurement
Response to KPIs
Management reporting and strategy improvement
Suite 2, Level 4
402-410 Chapel Road
Bankstown NSW 2200